Pakistan ( The cow news digital ) Islamabad: The Khyber Pakhtunkhwa government has introduced a public feedback feature aimed at improving service delivery and strengthening accountability across departments. The initiative was launched on the special directives of Chief Minister Sohail Afridi during a high-level meeting of the Right to Services Commission.
The meeting, chaired by the chief minister, focused on ensuring the timely provision of public services and addressing administrative inefficiencies. Afridi emphasized the need to make both the Right to Services and Right to Information commissions more effective and responsive to citizens’ needs.
Officials were directed to accelerate the digital transformation of the commission, with a particular focus on integrating its operations with relevant government departments. The chief minister stressed that institutional coordination is essential to streamline processes and eliminate delays in service delivery.
Highlighting the importance of citizen engagement, Afridi ordered the launch of a comprehensive awareness campaign to inform the public about the services available under the commission. He noted that delays in service provision would not be tolerated and should be treated as a serious administrative offense. Immediate action on public complaints, he added, must be ensured without bureaucratic hurdles.
During the briefing, officials revealed that the commission currently oversees 80 notified services across 14 departments. Plans are underway to expand its scope by adding 89 more services from 15 additional departments, significantly increasing its reach and effectiveness.
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The commission is already integrated with the Dastak platform, and a dedicated mobile application has been launched to facilitate easy access for citizens. In addition, complaints can now be registered through multiple channels, including email, phone calls, and WhatsApp, making the system more accessible and user-friendly.
Data shared during the meeting showed a substantial improvement in performance indicators. In 2025, a total of 742 complaints were resolved, reflecting a 150 percent increase compared to 2024. Public outreach also witnessed remarkable growth, rising from 69,100 in 2024 to 478,054 in 2025.
Furthermore, disciplinary action has been taken against eight different departments over delays in service delivery, signaling the government’s commitment to enforcing accountability.
The initiative is being seen as a significant step toward transparent governance, with authorities hopeful that increased public participation will lead to improved efficiency and trust in government institutions.
